About Certified Mail

Certified Mail is an "extra" domestic mail service that assigns a unique tracking number to each article mailed and provides the sender with proof of both mailing and delivery.  USPS regulations require that the signature of the addressee (or authorized agent) be obtained at the time a Certified Mail article is delivered; the USPS maintains official delivery records for two years.  Return Receipt service, which returns a signed and dated receipt to the sender may be requested at the time of mailing for an additional fee.  Electronic Return Receipt is an option that provides mailers with a pdf copy of the signature obtained at the time of delivery.  Senders may also request Restricted Delivery service when choosing Return Receipt; this restricts delivery to the actual addressee or an authorized agent. 

Click2Mail provides an online interface that allows customers to send Certified Mail from their computer. Customers provide a compatible electronic version of a document and a compatible electronic address list (or creates one or both of them online in their Click2Mail account). Click2Mail then produces and delivers the document to the USPS for delivery.  Tracking information, including Electronic Return Receipts if applicable, is available from USPS.com or in a Click2Mail customer's account.  A video about this order process can be viewed here on our YouTube channel.

Delivery standards for Certified Mail are similar to those of First-Class mail; typically 1 - 4 delivery days after the order is marked completed in the Click2Mail system.  This may vary due to accountable mail handling processes at the USPS.  Please note that if the recipient is unavailable at the time of delivery, notice will be left and the Certified Mail items will be returned to the local Post Office and held for pickup.  Unclaimed items will be returned to the sender after 30 days.