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User Credit

Learn how to manage user credit in the Click2Mail Mailing Online UI.

  • Enable / Disable Auto Recharge of User Credit

    The auto credit reload feature allows you to automatically add credit to your Click2Mail account when your balance falls below a certain threshold. This can help ensure that you always have enough cre...

  • User Credit Expiration and Reapplication

    Click2Mail user credit expires after 180 days of inactivity. If your user credit has expired, we can reapply it to your account at your request. You can contact us via email or phone: Email: support@c...

  • Partial User Credit Payments

    Currently, user credit can only be used to cover the full amount of an order.  If your available credit doesn't cover the entire cost, you can purchase additional credit to make up the difference. Thi...

  • "Not Sufficient Credit Balance" Error Message

    What does this error message mean? If you see the message Not sufficient credit balance. Please buy more credit and try again. Thanks!, it means your current Click2Mail user credit balance is too low ...

  • Why isn't my user credit on the account?

    If you purchased user credit and it is not showing up in your credit balance, there are a few possible reasons: There was a processing error. This could have happened anywhere during the approval proc...

  • Can I get a refund for user credit?

    Email support@click2mail.com to request a refund for user credit....

  • What is user credit?

    User credit is a pre-paid balance on your Click2Mail account that you can use to pay for postage and services. It offers a convenient way to handle costs and provides flexibility, especially for small...

  • Expired User Credit

    We will happily restore expired credit to your Click2Mail user credit balance.  Please email your request to support@click2mail.com with your username. You can also call us at 866-665-2787 or ask to s...

  • Buy User Credit

    User credit offers a convenient and efficient way to manage your Click2Mail postage costs. It's a pre-paid balance that you can use to pay for mailings and services, offering several advantages: Share...

  • View Credit History

    View Credit History Log in to your Click2Mail account. If you're already logged in, skip to step 2. Click My Account in the upper right corner of the interface. This takes you to your account dashboar...