Learn more about Email to Mail errors.
Error: Insufficient balance What it means: You don't have enough user credit to cover the cost of the mail job. Corrective action: Add user credit to your account and resend. Available actions from th...
Error: Mailbox not found. What it means: This means the custom mailbox does not exist. Often, this is the result of a typo in the To section of the email to mail message. Find instructions for creatin...
Error: Your list contains unmailable addresses, please correct the addresses before submitting your job. What it means: Your address is missing a key component. This is usually a City, State, or Zip C...
Error: At least three lines required. What it means: There are not enough rows in your recipient address block. For Email to Mail orders, address block rows are created by commas that segment address ...
Error: We do not support more than 5 address lines. What it means: There are too many rows in your recipient address block. For Email to Mail orders, address block rows are created by commas that segm...
Error: Your attachment has incorrect dimensions. Note that images in the email body or signature, e.g. a logo, appear like attachments to the email server. Keep email body free of images. What it mean...
Error: The document must be between 1 and 5 pages for the selected product options. Please update your document or change the product options. What it means: The number of pages in your document will ...
Error: Attachment not found in email. What it means: There was no attachment in the email sent to the mailbox. Corrective action: Attach the document to an email and resend to the appropriate mailbox....
Error: Error while preflight document. Preflight status is [Could not open encrypted file.... What it means: This error means your document has some security setting applied to it. We usually find the...
View the Email to Mail error log to address any emails that cannot process. To get to the log, log into your account and access the Email to Mail dashboard. You can get there by clicking Email to Mail...