Learn more about Email to Mail errors.
Error: Entity AccountAddress with id XXXXXXX could not be found Please see the server log to find more detail regarding exact cause of the failure. Cause: This error occurs when the return address ass...
Error: Insufficient balance What it means: You don't have enough user credit to cover the cost of the mail job. Corrective action: Add user credit to your account and resend. Available actions from th...
Error: Mailbox not found. What it means: This means the custom mailbox does not exist. Often, this is the result of a typo in the To section of the email to mail message. Find instructions for creatin...
Error: Your list contains unmailable addresses, please correct the addresses before submitting your job. What it means: Your address is missing a key component. This is usually a City, State, or Zip C...
Error: At least three lines required. What it means: There are not enough rows in your recipient address block. For Email to Mail orders, address block rows are created by commas that segment address ...
Error: We do not support more than 5 address lines. What it means: There are too many rows in your recipient address block. For Email to Mail orders, address block rows are created by commas that segm...
Error: Your attachment has incorrect dimensions. Note that images in the email body or signature, e.g. a logo, appear like attachments to the email server. Keep email body free of images. What it mean...
Error: The document must be between 1 and 5 pages for the selected product options. Please update your document or change the product options. What it means: The number of pages in your document will ...
Error: Attachment not found in email. What it means: There was no attachment in the email sent to the mailbox. Corrective action: Attach the document to an email and resend to the appropriate mailbox....
Error: Error while preflight document. Preflight status is [Could not open encrypted file.... What it means: This error means your document has some security setting applied to it. We usually find the...