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USPS related FAQs

These are some of the most frequently asked postal related questions received by the Click2Mail support team.

  • What does a "Refused" scan mean?

    Delivery was attempted, however an individual at the delivery location refused to sign for the package....

  • What does Arrival at Unit mean?

    This is an indicator that the mailpiece as arrived at a new postal facility.  This could be a sorting facility in route to the final delivery Post Office, or it could be the final delivery Post Office...

  • What is "missent"?

    This status indicates that the mailpiece was routed to an incorrect Postal Facility and has been rerouted to the correct location....

  • What is Forwarded?

    The item was forwarded to a different address. This was because of forwarding instructions or because the address or zip code were incorrect....

  • What is Undeliverable as Addressed?

    The mailpiece could not be delivered as addressed.  This could be because of any variety of reasons (incomplete address, incorrect address, no mail receptacle, etc). ...

  • What does an Acceptance scan mean?

    This status indicates that the mailpiece has been accepted by a USPS facility and it is in their possession.  They have scanned it and they are processing it for delivery....

  • What is Electronic Shipping Info Received?

    A file has been forwarded to the USPS indicating that the mailpiece(s) and their associated barcodes are to be dropped off soon....

  • What does "Arrived at recipient po" mean?

    This is a scan from the USPS that shows that the piece received its final sort and was trayed to go to the recipients PO.  Mail should almost always receive this scan in the early hours of the AM and ...

  • What is the NCOA / Move Update?

    Move Update is an address correction service that the USPS provides to mailers through USPS licenses. Address correction is necessary when your recipients move (either temporarily or permanently) and ...

  • What is "bulk mail"?

    Bulk mail refers to large quantities of First Class and Standard Class mail sent at reduced postage rates after being prepared and presorted by the mailer.  The Postal Service uses the terms bulk and ...