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More Click2Mail FAQs

  • Covid 19

    At this time COVID-19 has not impacted Click2Mail’s ability to deliver any services, including printing and mailing on a daily schedule.  Right now, USPS is experiencing localized minor operational im...

  • I need it in the mail today.

    Priority Mail Express orders placed by 10 AM eastern on a business day will be mailed the same day. Priority Mail orders placed by 12 PM eastern on a business day will be mailed the same day. Everythi...

  • I'm getting a "504 gateway timeout" error.

    The 504 gateway timeout almost certainly means there is a problem on our end. We monitor our systems so we are probably aware and working on the problem. To confirm, you can report the issue to us at ...

  • I'm getting a "unique constraint violation" error

    The unique constraint violation error message is typically a temporary condition. A live agent can process your transaction over the phone if you experience this issue or you can try again in a few mi...

  • Can you put text or an image on the outside of the envelope?

    We cannot print messages or images on the envelope. You may consider an open window envelope with a letter. This format lets you put text or a graphic to the right of the recipient address block. This...

  • Do you have handwritten envelopes?

    We do not offer handwritten envelopes....

  • Do you have a blog?

    Click here to view our Blog....

  • Contact Customer Support

    You can reach customer support using the following methods: Phone: 866-665-2787 Email: support@click2mail.com Mailing Address:  Click2Mail 4520 Plank Rd Ste 102 Fredericksburg, VA 22407 Our hours of o...

  • Do you have a white label option?

    We'd love to talk to you about that.  Email partnerships@click2mail.com to tell us about your project and learn more about how we can help....

  • Why does tracking show return to sender?

    The mail piece is being directed back to you because it was not delivered.  This could happen for many reasons, but the most common are listed below: 1. The mail is refused.  This happens a lot for Ce...