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More Click2Mail FAQs

  • In what font is the recipient information and return address printed?

    The return address and recipient information are printed in News Gothic MT.  The recipient information is 8pt font.  The return address is 6pt font.  Users can not change the font type or font size of...

  • Why was this mail returned to me?

    Sometimes mail can't be delivered. This happens for a variety of reasons, but it usually happens because the recipient has moved. This is minimized when you use Click2Mail because we compare your addr...

  • Why Hasn't My First Class Mail Been Delivered Yet?

    The estimated delivery time for First-Class Mail® is 2 to 4 postal business days, but does not provide the benefit of a guarantee like Express Mail® service offers.  If expected First Class Mail® or P...

  • Production and Mailing Schedule

    For print and mail non-EDDM jobs, Click2Mail offers up to three production time options:  Next Day, Within 3 Days and Select a Mailing Week. EDDM jobs can be mailed next day, Within 3 Days and Within ...

  • What is Mailing Online?

    Click2Mail's Mailing Online is a browser-based tool for creating, personalizing, printing and delivering a wide variety of mail pieces directly from your desktop. You just load your list, compose your...

  • What is a project?

    A project is a collection of related mailings.  Some people call projects campaigns.   If you have additional questions, please contact Click2Mail Customer Support at 866-665-2787 or support@click2mai...

  • What is a non-mailable address?

    Non-mailable addresses are the ones we can't mail because they're incomplete. Frequent causes of non-mailable addresses include missing primary street address, city or state information. Non-mailable ...

  • What causes an address to be non-standard?

    There are multiple an address might be considered non-standard.  Some of the most common: 1.  The address is located in a new subdivision, on a new street, or in a new building. 2.  The person living ...

  • Postage Rates Increase 8/29/21!

    Effective August 29th, 2021, All USPS postage rates will increase.    Postage rates are about to increase for the second time this year, the changes take effect on August 29, 2021*. So if you're plann...

  • My proof doesn't look right. What should I do?

    Do not submit your order unless you are satisfied with the proof.  Once you approve a set of proofs for mailing and submit your order, you are responsible for any formatting, spelling or merge errors ...