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More Click2Mail FAQs

  • What does a printed indicia look like?

    Please see the image of printed indicia below. The mailpiece on the bottom layer is a letter in a #10 envelope. The mailpiece on the top is a postcard....

  • "Merge fields to not match address list" error message

    This error only occurs when your mail merge fields don't match the headers in your mailing list. You will need to reinsert your mail merge fields using the mailing list currently associated with the j...

  • "Does not allow personalization" error message

    This error typically references less expensive 3 or select a week mailing options. Personalization (mail merge)  is only an option for Next Day production. Personalization is mail merge and doesn't re...

  • Do you mail checks, magnets, posters, photos, or door knockers.

    We do not mail checks, magnets, posters, photos, or door knockers....

  • What is the difference between first class automated card and unsorted card?

    First class automated cards qualify for automation rate postage discounts because they're being mailed to standardized addresses. Standardized addresses are recognized as delivery addresses by USPS Ca...

  • I uploaded the wrong product type.

    You will need to reupload your document as the preferred product type. We're unable to change product types once a document has been uploaded or a job has been started....

  • I'm getting an error that says I need 4 pages.

    It sounds like you may have chosen a booklet, which does require a minimum of four pages. If you're trying to use a format that has less than four pages, you would need to reupload your document as a ...

  • Can I get tracking?

    Our certified mail, priority mail, and priority mail express products all include tracking. First class and marketing mail is traced with an Intelligent Mail® barcode, but not tracked or confirmed, de...

  • Will you sign an NDA?

    Customers ask us to sign NDAs for a number of different reasons. I suggest emailing the NDA to support@click2mail.com. Our team can get it into the right hands and we'll follow up with you as soon as ...

  • Can I merge an address onto my document?

    You can use the mail merge tool in MOL Pro to insert a name and / or address onto a document. Click here for the Knowledge Base article about inserting mail merge fields....